Selecting An IT CompanyDemand More From Your IT Service Company. Starting Today! When shopping for the right IT Service Provider, as with any type of service, there are good ones, and “not-so-good” ones.  Unfortunately, many business owners haven’t a clue about to what to look for. They often hire the “not-so-good” ones, and end up falling victim to poor service and downtimes that cost them in money, time and their good reputation with clients. It’s Time To Demand More.  Ensure Your IT Company Meets All of the Following 16 Standards.  If not, it’s time to go shopping for a new one. Does Your Current IT Company?

  1. Provide live Help Desk support, 24/7/365?
  2. Respond to your phone calls and emails in less than an hour?
  3. Address your IT issues as quickly as possible?
  4. Offer managed IT services for a fixed, monthly fee?
  5. Have experience working with businesses in your industry?
  6. Provide remote monitoring of your network 24/7/365 to ensure reliability and security?
  7. Apply required security patches, and updates to prevent IT vulnerabilities?
  8. Provide offsite data backups to a high-security data center?
  9. Test your backups regularly to ensure they are viable and retrievable?
  10. Regularly provide written inventory reports itemizing your network passwords, hardware and software information and licenses?
  11. Provide frequent status updates?
  12. Suggest improvements for your network performance, or do they simply wait for you to provide suggestions?
  13. Speak to you and your staff in plain language, so you can understand what they’re doing?
  14. Complete projects on budget, and on time?
  15. Offer guarantees for the work they do?
  16. Provide detailed invoices itemizing everything they have done, and exactly what you are paying for?

Looking for a great new IT company in Ottawa?  Call Fuelled Networks right away.  We will make sure you have everything your business needs to have secure, fast and reliable IT systems.  Call (613) 828-1280 or email us at info@fuellednetworks.com.     These are just the basics you should demand.  Fuelled Networks can provide this, and so much more.  Contact us for a free, no-obligation review of your IT needs, and we’ll tell you how. Call (613) 828-1280 or email: info@fuellednetworks.com

I have a strong passion for helping Ottawa Businesses, Entrepreneurs and professionals to become more productive and successful while allowing them to feel at ease and secure when it comes to their Information Technology needs. As the President of Fuelled Networks since 1998, I specialize in providing no-nonsense flawless and prompt technical support to Ottawa businesses, with in-depth consulting on Fortinet, Microsoft, Microsoft Cloud Stack and security. I strive to help businesses to succeed and take great pride in building long-lasting positive relationships and taking on a strong leadership role within the Ottawa community.

Published On: 30th June 2014 by Ernie Sherman.