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A recently announced a data security breach of Microsoft’s Outlook.com product has many wondering how to work with MSP customers to understand the scope and impact. What Happened to Outlook.com Data? It appears that the breach occurred when a support agent’s access credentials were compromised. Support agents are customer service representatives that handle technical issues […]

When Windows 7 came out, the public loved it. It seemed so intuitive. Everything worked so well. It quickly became America’s favourite operating system. Then Windows 8 was released and it was just the opposite. Nothing worked right and nothing made sense. It really didn’t seem like the same company, Microsoft, could have possibly developed […]

Microsoft Excel is a staple program in Microsoft’s Office suite. It’s a powerful spreadsheet program that allows users to organize data and calculate results using a wide range of formulas. Let’s look at one basic element to this program: how to copy cells in Microsoft Excel. Basic Cell Copying Technique Before we move on to […]

Upgrading software can be a real pain — literally. Users are likely to be reluctant to learn something new, causing additional requests to help desk personnel as users get acquainted with a new operating system. The time required to install upgrades and get up to speed with any changes is rarely trivial, and there’s always […]

You don’t have to look long or hard through the news to find the latest cybersecurity incident — or the terrible press and loss of business that the organization suffers due to their inability to quickly respond to the threat. Chief Information Security Officers (CISOs) are actively looking for ways to protect their organization from […]

Running a business requires a great deal of focused attention. Unfortunately, when your technology team is spending a great deal of time dealing with login problems, software licensing, cybersecurity and more, it doesn’t leave a lot of time for growth activities and strategic thinking. As businesses grow, many organizations find that it makes sense to […]

Researching IT support companies can lead to confusion — and quite a headache! You may have started down the path of finding a technology partner due to internal frustrations or a lack of time to support basic technology needs, but your search can quickly expand due to the number of potential partners in the marketplace. […]

There are never enough hours in a day, but how you spend the hours that you do have can make all the difference in the world. Just think: business leaders such as Steve Jobs and Bill Gates have exactly the same 24 hours available to them as you do! All good business leaders have to […]

It’s difficult to scan through any news site and not see mention of yet another cybersecurity breach at an organization, and the devastation that can be caused to that business and the community are significant. Maintaining a robust cybersecurity presence is no different than budgeting for the cost of electricity to keep the lights on […]

Communication is essential for any business today. Being able to connect with colleagues and customers is critical for getting work done. That means having a reliable, features-packed phone system that lets you communicate effectively while in and out of the office. Without a powerful business phone solution, you’re at a competitive disadvantage. Below is a […]

Data loss has a devastating impact on companies, but many of them fail to put a data backup and disaster recovery plan in place. Learn the value of data backup.

When Was Your Last Backup? Data backups are a critical part of protecting the information and files you cannot afford to lose. And yet, many people have bad backup habits – or no backup habits at all.     March 31st is World Backup Day – a perfect opportunity for you to update your existing […]