Proactive Contactless Support: The Next Generation Customer Service

The advent of contactless IT support has reduced the necessity for round-the-clock physical assistance. Experts from Fuelled Networks can fix almost all your IT complications by wielding our remote access tools.

Proactive Contactless IT Support

Understanding Contactless IT Support Services

Remote IT support is an engagement where your IT service provider manages your networks remotely. We have systems in place that enable our technicians to connect with your in-house staff and manage your computers or network without having to come to your offices.

In this manner, you will not have to wait for our experts to come up to your organization every time you encounter a minor hitch physically. They will immediately deal with your concern, virtually through remote access software. Instant response saves you time and could significantly reduce the cumulative business impact of a breach.

This software enables your Fuelled Networks enterprise IT support specialist to perform several operations:

  1. We can always access and monitor your company’s desktop, laptop, or server for any breaches or downtime.
  2. We can help you manage and back up data and documents on the PCs or servers.
  3. We can also sanction remote updates of your systems.
  4. The software enables us to regularly review your network’s cybersecurity status, identify and immobilize potential threats.
  5. We can train your staff on cybersecurity awareness, and also launch simulated attacks to evaluate their levels of preparedness.

The benefits are not limited to the ones listed above. Organizations of all scopes and industries globally are now adopting and banking on contactless access software and IT support as an integral part of their IT frameworks. From small and medium-sized organizations to large multi-billion setups, remote support has gradually maneuvered its way into the core of daily IT processes.

What Are The Advantages Of Remote IT Support Services?

There are a lot of benefits you get from using remote technical support services:

  • You Get More Flexibility: With remote IT support, you can request and obtain help from anywhere at any time of the day. The conventional in-office support may require you to schedule a consultative meeting in advance. While this is also possible with contactless IT services, you can otherwise go for real-time assistance over the internet via remote access.
  • Contactless Support Helps You Save on Cost: IT projects are always costly undertakings. You have to purchase and maintain equipment, subscribe to and update software, and pay IT specialists hefty salaries and benefits. With a remote support engagement, your service provider shoulders all these burdens. Besides, the company does not have to incur the expenses of facilitating specialists to come and repair your computers now and then.
  • Round-The-Clock Supervision of Your Networks: Your delegated systems supervisor monitors your network 24/7. This ensures that your systems are safeguarded at all times. In case we identify any potential risks, we immediately inform you or expunge it from our end. This is particularly critical in limiting the magnitude of any cyberattack.
  • It Assists You in Creating More Time for Other Essential Functions: As an owner or manager of any organization, your objective is to scale. Spending too much time and resources on managing IT limits your growth. By seeking remote IT support for your firm, you are creating more time for you and your staff to concentrate on business-centered operations.
  • You’ll Be More Productive: Do you feel that your workforce is preoccupied with handling IT problems at the expense of neglecting their core duties? This can extensively diminish the proportion of your company’s productivity. Remote IT support services grants your firm faster and more reliable IT solutions for increased productivity.
  • You’ll Have a Team of Experienced Professionals on Standby: If you do not have an IT support company, you will always have to depend on incompetent last-minute emergency response teams. Contracting a remote IT support supplier means that you have the backing of deep benches of IT specialists at your convenience.

Other benefits include access to the latest technology, after-hour services, and proactive systems maintenance.

Why Choose Proactive Contactless Support From Fuelled Networks?

Most IT service companies offer remote support as a secondary product. At Fuelled Networks, we have heavily invested in this field. We have IT technicians specialized in running our contactless support programs.

What’s more? We have an elaborate text feature where you can communicate with your clients via phone on security issues — keeping them safe and informed at the same time.

As remote access software and IT dynamics continue to advance and become more elaborate, contactless support will equally continue to evolve into an essential component of day-to-day business transactions.

Your Fuelled Networks team will always have the most up-to-date remote access tools necessary for your use and service for your business in Ottawa, Kingston, Brockville, and Eastern Ontario.

Click here to get started or call us at (613) 828-1384.

Ernie Sherman

I have a strong passion for helping Ottawa Businesses, Entrepreneurs and professionals to become more productive and successful while allowing them to feel at ease and secure when it comes to their Information Technology needs. As the President of Fuelled Networks since 1998, I specialize in providing no-nonsense flawless and prompt technical support to Ottawa businesses, with in-depth consulting on Fortinet, Microsoft, Microsoft Cloud Stack and security. I strive to help businesses to succeed and take great pride in building long-lasting positive relationships and taking on a strong leadership role within the Ottawa community.

Published On: 18th August 2020 by Ernie Sherman.