Fuelled Networks, a top IT services company in Ottawa, is looking for a mid level (3+ years experience) field technician to join our rapidly growing team. We want the best of the best – someone who’s technically brilliant and client service focused, in order to help us better serve our clients.

Basic Functions:

  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc., Office 365, Azure
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • System documentation to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses as they occur.
  • Work through a daily schedule in PSA that has been established through the dispatch process.
  • Enter all work as service tickets in ticketing system.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Has a valid drivers license and 24/7 access to a vehicle 

Think you’re the best at what you do? Prove it. Email us at jobs-fuelled@fuellednetworks.com to apply today.

The ideal candidate is a highly motivated, confident top performer who thrives in a fast paced environment. They are a passionate self-starter with high energy who is comfortable multi-tasking and has a proven track record. They view challenges as opportunities and function with little internal help and support. They are sensitive to risk, fearless and inspire customers.

Ernie Sherman

I have a strong passion for helping Ottawa Businesses, Entrepreneurs and professionals to become more productive and successful while allowing them to feel at ease and secure when it comes to their Information Technology needs. As the President of Fuelled Networks since 1998, I specialize in providing no-nonsense flawless and prompt technical support to Ottawa businesses, with in-depth consulting on Fortinet, Microsoft, Microsoft Cloud Stack and security. I strive to help businesses to succeed and take great pride in building long-lasting positive relationships and taking on a strong leadership role within the Ottawa community.

Published On: 8th April 2016 by Ernie Sherman.