Finding the Ideal Tech Support for Businesses in Canada

Are you trying to speed up your networks, improve operations and create a more structured cybersecurity strategy? See how outsourced IT partners can help.  

Keeping your business running smoothly requires a degree of coordination between your technology team and your business gurus, but that can be difficult when you don’t have the support that you need. Your business infrastructure is a key element in maintaining a productive environment for your business, with network slowdowns being a primary source of frustration for business users and customers. Many organizations look for tech support internally first, but that’s becoming increasingly difficult in Canada’s tough job market.

“There is great technical talent in Canada, and the reality is people are still going to the United States for jobs”.
Stacked HR  Growth and Talent Acquisition Lead Jared Saks

Organizations are becoming aggressive in attempting to attract top talent, adding perks and benefits that were not necessary only a few years ago. However, the trend towards tech-savvy Canadians heading to the U.S. continues, making it challenging for businesses to recruit and retain the technologically-savvy generation to support networking and infrastructure needs. This trend leads to a heightened awareness of the benefits of outsourcing technical work.

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How Does Technology Benefit Canadian Businesses?

Companies around the world are seeing the benefits of technology from improving operational efficiencies to boosting overall profitability and reducing risk. Modern and emerging technology solutions benefit Canadian businesses in a variety of ways, including:

  • Process automation allows workers to focus more on value-add activities instead of repetitive actions
  • Businesses are able to reduce risks associated with cybersecurity by implementing advanced technology solutions
  • Technology helps improve the customer experience, providing a next-best-action alternative for customer interactions
  • Artificial intelligence and augmented reality offer new opportunities for engagement between humans and virtual environments
  • Advanced filtering solutions help reduce the possibility of phishing emails and external hacks

When you work with an outsourced IT services firm, your internal technical teams are able to focus their efforts on innovation instead of infrastructure — helping your business move competitively into the future.

Vet Potential Partners for Technical Knowledge

A successful partnership begins with a thorough understanding of what your business needs to be successful. Working between business and technology teams to form an internal audit of the current technology solutions and controls can provide you with a jump start for success. Technology partners should be familiar with the type of software and hardware needed to support your business, as well as having the staff members available that are certified in solutions that you’re using. With Canada’s information and communications technology sectors booming, it’s not surprising that organizations are still struggling to adequately staff their business for digital transformation.

Determine Fit for Your Business

Your technical partner will likely be an extended part of your business for many years, so interview them just as carefully as you would a high-level staff member. The fit between main contacts should be good, with a high level of trust between internal staff members and the employees of your potential partner. Another consideration is the risk level that your business is willing to assume. Are your technology support partners in full agreement on the level of support that you will need in order to reduce risks to a level that’s acceptable for your business? A disconnect on critical points could indicate that problems will arise further down the road.

Ensure Full Understanding of Deliverables

A positive partnership begins with a shared understanding of expectations and timelines. When you work closely with your trusted IT services partner, you’re creating a vision of the level of support that your business needs to be successful. Be sure your selected partner is willing to take the time to explore the possibilities before presenting you with solutions that may not be a good fit for your business. Finding a vendor that is willing to take the time to listen to your needs before jumping to solutions shows a great deal of maturity in the organization as well as indicating their willingness to invest in your future success.

Finding your ideal IT services support team requires internal effort to form a full understanding of your needs and a series of proactive conversations with potential partners. At Fuelled Networks, our team takes pride in being extremely responsive to client needs while offering high-quality service that will support your business operations. Contact us today at 613-828-1280 or fill out our quick online form to schedule your free initial consultation.

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